Gift Log

gift log

Frequently Asked Questions

 

 
 
Shopping
Cart
Is it secure? Delivery Delivery time options and charges
Consumer
protection
Quality
Color
Size
Return policy
Wholesale, Export,
Retail supply
Samples
Printed catalogue
Wholesale price
Export permits

Is shopping on this site secure?

Yes, it is secure. We at Billabong Factor are accredited merchants with the Bank of South Australia and we do care about your privacy and security very seriously indeed:
= All information you give us is SSL encrypted
= Sensitive information (such as credit card details) is not sent by email. It's not send at all. 
   Your data is stored on secure server for a short time and will be deleted after verification
= To protect you we remove all sensitive information from our computers. So, even if our system is hacked 
   your data is not there.

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Delivery Time Options and Charges

International Delivery

4-10 business days


Delivery 3-5 business days

  • Our preferred shipping method is Air mail and it works well - all our Customers are satisfied. Shipping charges start at $11, 1 kg - $30, 2 kg - $56, etc.

  • EMS - International Courier is fast reliable and very competitive service. Charges start at $50, 1 kg - $70, 3 kg - $90, etc.
    Track your parcel from http://auspost.com.au/ - Australia Post site, or from http://www.track-trace.com/post - for 123 other countries

  • For shipments over 50 kg Air Cargo is another cost effective shipping service. Prices depends on the goods and destination and vary between $3 - $7 per kilogram.

  • Note, prices above are in Australian Dollars

For many items we provide free shipping insurance and free delivery by Air mail. Please, see notes on related web pages.

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Warranty of Quality

When you order from us you are protected by Australian Consumer Law. In every simple contract it implies following conditions:

  • The goods comply with description

  • Merchantable quality

  • Fit for purpose

If one of these conditions is not in place we will gladly replace the goods or will make a full refund at no cost to you

If we don't do it for your complete satisfaction, please contact Australian Fair Trading Department - they know how to make us feel bad.

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Color

We will ship you exactly the item you've ordered. But some monitors are bright, some dull and if color of the item is very important to you, please specify that.

If you'd like a particular item in a different color, we probably have it. To help us understand your requirements better, please send us RGB color code or a color sample as an attached to your email file.  If we don't have the right color we will offer you available options.

In case you don't like the color of the item when you receive it, please let us know. We'll try to resolve the situation for your satisfaction.

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Size

If size is wrong you can not use it, can you? If it's our fault we'll replace item at no extra  cost to you. If it's not our fault we'll help you out, but sorry, we will not be able to cover an extra shipping cost.

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Return Policy

We will replace the goods or make full refund if:

  • The goods are not merchantable quality, or

  • The goods do not fit for the purpose they've been made for

And if the goods are returned unused in original package by Economy Mail Service
If you decide that this is the case, please email us for the proper return address

In some cases, we may replace the goods, if:

  • You don't like it, AND 

  • Replacement is possible, AND

  • We've accepted the replacement, AND

  • The goods are returned unused in original package

  • If you decide to do so, we will not be able to cover related shipping, Customs, Bank and handling charges

    Please, note due to Australian Customs, Quarantine and Wildlife Australia restrictions we can not accept any returns of food products and items made of kangaroo, crocodile, emu and ostrich.

We are not able to refund payment for the goods, if:

  • The goods arrived to you later than you'd expected

  • You've changed your mind or your circumstances changed

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Samples

We apologize, we don't supply free samples. 

If you are a wholesale Customer, please email us your inquiry that includes items of your interest and expected quantities. We will offer you our standard sample packages. They are not free, but if you become our regular customer we will deduct the cost of the samples from your 3-rd order.

The easy way to select the items of your interest is to use our shopping procedure (it selects items for you) and put expected quantities in "comments" field of Delivery Form.
For "payment options" select "other"

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Printed Catalogue

Our current catalogue is available upon your email request.

You are also welcome to visit our online catalogue pages

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Wholesale Price

For many items, if you order few, we are able to offer you better price as we save on delivery and handling charges. For your convenience some items are offered with quantity options. If there is no option buttons next to the item, or if the quantity you need is different, please feel free to send us email inquiry.

If you are a wholesaler we've got online information for some of our products including jerky and kangaroo skins

Corporate gifts information is available at http://www.australiagift.com/corporate_gifts.htm

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Export Permits

Export permits are required for wholesale orders only for some products. Usually we  can obtain all required export documentations within 10 working days.

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